Shipping Policy
Last updated: March 2026
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1. Processing Time
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All orders are processed within 3 business days after payment
confirmation (Monday–Friday, excluding Japanese public holidays).
Orders placed on weekends or holidays will be processed on the next
business day.
You will receive a shipping confirmation email with a tracking number
once your order has been dispatched.
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2. Shipping Carriers
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We ship worldwide from Japan using:
• DHL Express
• FedEx International Priority / International Economy
The carrier used for your order may vary depending on your location,
package size, and weight. Both carriers provide full tracking and
door-to-door delivery.
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3. Estimated Delivery Times
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These are estimated transit times after dispatch and do not include
processing time or potential customs delays.
Region | DHL Express | FedEx Priority | FedEx Economy
-----------------------------|--------------|----------------|---------------
Asia (CN, KR, TW, etc.) | 1–2 bus. days| 1–2 bus. days | 2–4 bus. days
North America (US, CA) | 1–3 bus. days| 1–3 bus. days | 3–5 bus. days
Europe | 1–3 bus. days| 1–3 bus. days | 4–7 bus. days
Australia / New Zealand | 2–3 bus. days| 2–3 bus. days | 4–7 bus. days
Middle East | 2–4 bus. days| 2–3 bus. days | 5–7 bus. days
Latin America | 3–5 bus. days| 3–5 bus. days | 5–10 bus. days
Africa | 3–5 bus. days| 3–5 bus. days | 7–14 bus. days
Note: These are estimates only. Actual delivery times may vary due to
customs clearance, weather conditions, carrier delays, or peak seasons
(e.g., year-end holidays, Golden Week).
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4. Shipping Rates
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Shipping costs are calculated at checkout based on your location,
package weight, and dimensions.
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5. Customs, Duties & Taxes
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Your order may be subject to import duties, taxes, and customs
clearance fees imposed by your country's government.
These charges are the sole responsibility of the buyer.
We are not responsible for any delays caused by customs procedures.
We are required by law to declare the full value of the shipment on
customs documents. We do not mark shipments as "gifts" or under-declare
values.
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6. Order Tracking
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Once your order is shipped, you will receive a tracking number by email.
You can track your shipment at:
• DHL: https://www.dhl.com/global-en/home/tracking.html
• FedEx: https://www.fedex.com/en-us/tracking.html
Please allow up to 24 hours for tracking information to update after
your shipping confirmation email is sent.
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7. Shipping Restrictions
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We ship to most countries worldwide. However, we are unable to ship to
certain regions due to carrier restrictions or international regulations.
If your country is not available at checkout, unfortunately we cannot
ship to your location at this time.
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8. Delays & Exceptions
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We are not responsible for delays caused by:
• Customs clearance in the destination country
• Incorrect or incomplete shipping address provided by the customer
• Weather events, natural disasters, or force majeure
• Peak season carrier congestion
If your package has not arrived within 30 days of the estimated
delivery date, please contact us at masahiro-ishiguro@stadiumlife.co.jp.
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9. Lost or Damaged Packages
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If your order arrives damaged or is confirmed lost in transit, please
contact us within 14 days of the expected delivery date at
with:
• Your order number
• Photos of the damaged item and packaging (if applicable)
We will work with the carrier to resolve the issue as quickly as possible.
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10. Contact Us
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For any shipping-related inquiries, please contact us at:
📧 masahiro-ishiguro@stadiumlife.co.jp
We typically respond within 2 business days (JST / UTC+9).
